Shipping policy
SECTION 1 - PROCESSING TIME:
Here at DFA Performance, we expect that every order is of a time-sensitive nature and use a combination of automated and manual workflows to process most orders within minutes. Our formal processing time for in-stock orders is 1-2 business days. Our automations run 24/7/365 to help our team process your order as quickly as possible. While our automations run continuously, our team members work Monday through Friday and have all major holidays off. Most orders process outside of our normal business hours, and any cancellations are subject to the policies outlined here: (https://dfaperformance.com/policies/terms-of-service).
Please note that our processing cutoff for in-stock orders is 12 pm EST. Orders placed after this time will process and enter the queue for shipping on the next business day. We process orders using the FIFO Method (First In, First Out), meaning order 100 processes before 101, and so on. We do not offer expedited processing or make exceptions to the FIFO Method.
Please note that express shipping methods do not equal express processing. If you select an express shipping method, please order ahead of time to allow our team sufficient time to process your order. Every customer is excited and expects their order as soon as possible, so we cannot allow any requests to skip the line.
SECTION 2 - ORDER SHIPPING:
DFA Performance reserves the right to adjust the shipping carrier without notification to ensure faster delivery. Your shipping service will carry over to the adjusted carrier. For example, if you select FedEx 2-Day Air and we determine that UPS 2nd Day Air will get your order to you faster, we will make the switch. If your selected shipping method is not applicable to the item being shipped, we reserve the right to downgrade the service to the next applicable option. If this occurs, a team member will reach out to you via email, and you will be entitled to a refund based on the nature of the downgrade.
Please note that while some carriers may deliver on weekends at their discretion, no shipping method we offer includes guaranteed Saturday delivery. This is an elective service provided by the carrier, and you will not be entitled to a refund or compensation if a weekend delivery does not occur.
If you select an express shipping method such as UPS Next Day Air®, UPS 2nd Day Air®, or UPS 3 Day Select®, be aware that unexpected delays may occur. These can include service disruptions, weather-related issues, mechanical failures, or operational delays. If you believe your express shipment has been delayed, please contact parts@dfaperformance.com. We will calculate the time between shipment acceptance and delivery to determine if you are eligible for a partial or full shipping refund. If applicable, our team will lobby for a refund with the shipping carrier, but all requests are subject to carrier approval.
Carrier shipping policies can be reviewed here:
• UPS: UPS Terms & Conditions
• FedEx: FedEx Terms of Use
• USPS: USPS Terms of Use
SECTION 3 - APO / PO BOX SHIPPING RATES:
Currently, we cannot quote APO / PO Box shipments on our website. If you wish to ship to an APO or PO Box, please contact our Customer Service team by email at parts@dfaperformance.com or by phone at (540) 798-0239. Orders placed with an APO or PO Box address may experience delivery delays or loss due to address restrictions.
SECTION 4 - PAYMENT VERIFICATION (FRAUD PROTECTION):
DFA Performance takes steps to confirm the validity of all online orders. We use a state-of-the-art Address Verification System (AVS) to verify that billing information matches the cardholder’s bank records, along with other fraud prevention measures such as payment method analysis, IP address tracking, and 3D Secure validation when required. For details on how we collect and use this information, please see our Privacy Policy: (https://dfaperformance.com/policies/privacy-policy).
If an order is flagged for verification, we will attempt to reach the billing contact. If we cannot verify the provided details, we reserve the right to cancel the order. Please note that processing time is suspended while verification is in progress, and delays may occur if information is incorrect.
SECTION 5 - REFUSED OR UNDELIVERABLE ORDERS:
Refused or undeliverable orders returned to DFA Performance or a partner facility will be processed as a standard return. This means all shipping costs, including return freight charges and return-to-sender fees, will be deducted from your refund.
If you enter an incorrect, incomplete, or outdated shipping address at checkout and your order is shipped, you will be responsible for any fees the carrier charges to correct the address. If you need an address change after shipment, contact parts@dfaperformance.com immediately. We will attempt an address correction, but carriers are not required to fulfill the request. If the package is delivered to the incorrect address, DFA Performance is not responsible for providing a replacement, refund, or compensation.
SECTION 6 - 90 DAY RULE:
If you believe your shipment was not delivered, please contact DFA Performance immediately. Shipping carriers have strict timeframes for lost package claims, and prompt reporting improves the chances of resolution. We cannot process claims for lost shipments if more than 90 calendar days have passed since the delivery date. DFA Performance is not responsible for refunds or replacements due to failure to report within this period.
