Refund policy

SECTION 1 - RETURN AND REFUND DETAILS:

We have a 30-day return/refund policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, item(s) must be unused and in resellable condition, and they must be in the original packaging or equivalent packaging, with all tags, literature, and components present.

We cannot accept returns on:

  • Gift cards
  • Clearance items
  • Items denoted as special order
  • Items that were used or attempted to be installed (which were received correctly as requested by the customer)
  • Items that do not have the original packaging or equivalent packaging
  • Items that are discontinued by the manufacturer

SECTION 2 - HOW TO BEGIN A RETURN:

To start a return, visit our returns center. Enter your order number and email address to start. Follow the instructions and select the items you want to return. Once your request is approved, you will get a confirmation email with shipping guidelines.

If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If it is determined that the reason for the customer's return is one of the following:

  • I no longer need this item
  • I ordered the incorrect item
  • This item doesn’t suit me
  • This item arrived too late

The customer will be responsible for any costs incurred with returning the item to our facility, including but not limited to return shipping fees, duties and taxes (if applicable), or fees arising from damage or loss of the return shipment.

If it is determined that the reason for the return is:

  • This item looks different compared to the image on your site
  • My item was damaged on arrival
  • My item has been lost by the carrier

DFA Performance will, on a case-by-case basis, either provide a return label at no cost or request the customer to field destroy the item and provide evidence of such destruction in a manner applicable to state regulations.

If the reason for the return is poor quality or faulty, DFA Performance will contact the manufacturer on behalf of the customer to resolve the issue, which may involve advising a technical or process-related fix, replacing the item, or refunding the product cost. The customer must retain possession of the item throughout the support process until DFA Performance provides a resolution.

For returns classified under Other, we will review them on a case-by-case basis and determine the appropriate return reason. We may contact you via email with additional questions before making a decision.

SECTION 3 - ITEM(S) RECEIVED INCORRECTLY:

If you have received a shipment from DFA Performance and believe the item(s) delivered are incorrect, please contact our support team within 7 business days of delivery via email at parts@dfaperformance.com.

Do not install or attempt to install any item you believe was delivered incorrectly, as this will be considered acceptance of the delivered item and may inhibit your ability to return it.

SECTION 4 - DEFECTIVE ITEM(S):

If you believe you have received a defective item from DFA Performance, contact our support team within 30 business days of delivery via email at parts@dfaperformance.com.

Our customer service representatives can resolve most technical issues via email or phone. If troubleshooting does not resolve the issue, DFA Performance will initiate an RMA with the manufacturer and provide return instructions.

SECTION 5 - DAMAGES AND ISSUES:

If your item arrives damaged, please contact our support team within 7 business days (for FedEx, UPS, DHL, or USPS shipments) or within 24 hours (for Pilot Freight and T-Force Freight shipments) at parts@dfaperformance.com.

Be sure to take detailed photos of the damaged item(s) and the packaging before discarding anything. DFA Performance will start a claim with the carrier and issue a replacement based on shipping carrier policies.

SECTION 6 - EXCEPTIONS / NON-RETURNABLE ITEMS:

We do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.

SECTION 7 - EXCHANGES:

We do not allow direct exchanges. Instead, you must submit a return request for the incorrect item, and you can choose a refund via store credit or your original payment method.

SECTION 8 - REFUNDS:

Once we receive and inspect your return, we will notify you via email. If approved, refunds will be processed within 5-7 business days.

SECTION 9 - RETURN REQUIREMENTS:

DFA Performance is not responsible for loss, damage, or other issues that occur during return transit unless a prepaid return label was provided by DFA Performance. We recommend using a shipping service with insurance and requiring a signature upon delivery.

SECTION 10 - THIRD-PARTY CHARGES, INSTALLATION COSTS, OR LABOR EXPENSES:

DFA Performance is not responsible for any third-party charges related to installation or use of purchased items, including labor expenses, service fees, damage claims, or warranty policies.